Office World goes SAP with retailsolutions

referenz_office-world

  • Leading multichannel provider of office products and services in Switzerland,
    both for private and high-end business customers

  • Founded in 1991 as a company within the Globus Group, since 1997 a wholly owned
    subsidiary of the Migros Group

  • Since 2017 Office World is part of the Austrian MTH Retail Group

  • The company has now expanded its range to four distribution channels,
    making it the leading multi-channel provider in Switzerland: In addition to 17 specialist stores
    and 2 city shops, Office World sells over 8,500 products and many services via a
    customer service center and a mobile app (as of 2020)

  • With a total of 250 employees, Office World generates sales of CHF 90 million (as of 2019)

Further information: www.officeworld.ch

 

Success Story

Office World goes SAP with retailsolutions

Office World is a pioneer in the multi-channel sector in Switzerland.
The specialist for office supplies offers its customers the entire range of office supplies on 4 different channels.
For an integrated approach, it was necessary to bring together all previous IT systems on a single IT-platform.

  • Integrated approach for 4 sales channels: specialty stores, web shop, customer service center, mobile app

  • Offer of over 30,000 articles for direct purchase in the specialist stores, orders via the web shop, by app or telephone

  • Exploiting synergies between the different channels

Implementation of SAP Retail at Office World
The consolidation of all channels into a common merchandise management system on SAP Retail enables Office World to efficiently cross-link all sales channels. Synergies can be implemented profitably for the customer.

Solution

  • POS upload via SAP BI Pipe

  • SAP BI for evaluation

  • T-Rex for quick searches

  • RWD for documentation / info packs

  • XI (PI) for the data hub and all interfaces

  • Mini WM for stock control

Advantages

  • Call center integrated in SAP Retail

  • Web shop connection

  • Wholesale with electronic data interchange (EDI)

  • Web services for web shop, credit cards, etc.

  • Credit card processing

  • Customer credit checks

  • Images in the stock listing

  • Best price calculation

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The SAP connection will ultimately enable a comprehensive activation of our multichannel strategy.
The team at retailsolutions fully met our expectations of a professional and collaborative partnership.

Office World

Matthias Baumann,

Director Office World